Store Policies

 

PAYMENT METHODS

We accept Visa, MasterCard and American Express through our secure payment processing system. We also accept PayPal and Afterpay.

ORDER PROCESSING TIMES

All in stock items are processed within 72 hours. Orders placed on the weekend will begin processing the following Monday.

INCORRECT SHIPPING ADDRESS

SKIN CHAMPAGNE is not responsible for packages and/or additional fees incurred due to an incorrect address.

Orders that have been shipped to an incorrect address and returned will require a new shipping label. If an order is returned to our facility, we will contact you regarding reshipment. If we are unable to receive a response within 3 business days, we will issue a refund to the credit card used, minus the original shipping cost.

If after placing your order, you realize the address information is incorrect, please contact our office at honey@getskinchampagne.com  with your order number and correct address. The sooner we receive that information the better the chances are to update the information successfully. We cannot guarantee your shipping address will be updated before your order ships. 

If your order has already been shipped please contact the correct mail carrier UPS or USPS in order to make an attempt to intercept or redirect your package before the order is returned back to our facility. 

 

SHIPPING TIMELINES

Shipping destinations:

  • SKIN CHAMPAGNE is shipped in the United States and Canada.

Shipping times:

  • Shipping time might vary depending on location, shipment method and other factors.
  • On average US orders take 3 business days to be delivered to you via Priority and 5 business days via ground. 
  • International orders take 7-10 business days to be delivered via USPS or UPS and we ship within same 5-10 business days.
  • Please keep in mind the shipping times do not include the order processing time. An example is if it takes us 1 day to process your order and you select priority shipping, your order with arrive to you within 4 days.

Shipping cost:

  • Orders are charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

 

TRACKING INFORMATION

Once your order has been processed for shipment, you will receive tracking information. It takes 24 hours for the tracking details to appear on the mail carriers website. If you haven’t received the information please contact us at honey@getskinchampagne.com 

 

RETURN POLICY

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer a 15-day money-back guarantee for products purchased on Skinchampagne.com.

Although we thoroughly inspect each package prior to shipping to ensure you receive the best possible product, once you've received your package, please inspect it carefully. 

SKIN CHAMPAGNE will replace broken items when possible or offer a replacement on items that were damaged during shipping. 

In the event of damage during shipping, please contact at honey@getskinchampagne.com  within five (5) days of receiving your purchase.