Store Policies

PAYMENT METHODS

We accept Visa, MasterCard, and American Express through our secure payment processing system. We also accept PayPal and Afterpay.

ORDER PROCESSING TIMES

  • All in-stock items are processed within 4 business days (excluding weekends and holidays).
  • Orders placed after 12 PM PST will begin processing on the following business day.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Some orders may ship sooner. If you need your order by a specific date, please email us before purchasing to confirm if we can accommodate your request.

⚠️ Processing time is separate from shipping time. Shipping timeframes depend on the selected method at checkout and begin after processing is complete.

⚠️ Please Note: Occasionally, we may experience a high volume of orders, which could extend processing times. We always post a notification on our website banner in case of delays, so please check there for updates. 

ORDER MODIFICATION
We understand that sometimes things might be forgotten during the order process. As a courtesy, we allow one modification per order if you realize something was left out after submission. This can only be done once per order, and we cannot accommodate repeated changes to the same order.

SHIPPING POLICY

Shipping Destinations

We currently ship to the United States, Canada, and the United Kingdom.

Shipping Times

  • U.S. Orders:
    • Priority Shipping: 3 business days
    • Ground Shipping: 5 business days
  • International Orders (Canada & UK): 7-10 business days via USPS or UPS.

Shipping times do not include order processing time.

Shipping Costs

Shipping fees are calculated at checkout based on the selected shipping method and destination.

SHIPPING PROTECTION & LOST/STOLEN PACKAGES

To ensure your package is covered in the event of loss, theft, or damage, we offer an optional Shipping Protection Fee at checkout.

How It Works:

  • If you opt-in for Shipping Protection, we will replace or refund your order if it is lost, stolen, or damaged in transit.
  • If you opt-out, SKIN CHAMPAGNE is not responsible for lost, stolen, or damaged packages once they are in the hands of the shipping carrier.

If Your Package is Marked as Delivered But You Haven't Received It:

  1. Check with neighbors, your front desk, or household members.
  2. Wait 48 hours, as carriers sometimes mark packages as delivered early.
  3. Contact USPS or UPS with your tracking number to initiate an investigation.

For orders covered by Shipping Protection, contact us at honey@getskinchampagne.com within 5 days of the delivery date to initiate a claim.

INCORRECT SHIPPING ADDRESS

  • SKIN CHAMPAGNE is not responsible for packages delivered to an incorrect address provided at checkout.
  • Orders shipped to an incorrect address and returned to us will require a new shipping label for reshipment. If we cannot reach you within 3 business days, a refund will be issued (minus the original shipping cost).
  • If you realize your shipping address is incorrect before your order ships, contact us immediately at honey@getskinchampagne.com with your order number. We will update it if possible, but we cannot guarantee changes before shipping.

If your order has already shipped, please contact UPS or USPS directly for address correction or package redirection.

TRACKING INFORMATION

Once your order has been processed for shipment, you will receive an email with tracking details. Please allow 24 hours for the tracking information to update.

If you have not received tracking details after processing time, please email us at honey@getskinchampagne.com.

RETURN & REFUND POLICY

General Returns

We offer a 5-day money-back guarantee for products purchased on SkinChampagne.com.

We understand that scents may not always align with your body chemistry, which is why we accept returns on slightly used products within this time frame.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at honey@getskinchampagne.com within 5 days of receiving your package. We will replace the item if possible or issue a refund.

Return Requirements:

  • Items must be unused, unopened, and in original packaging.
  • Refunds will be issued to the original payment method (excluding shipping costs).

Non-Refundable Items:

  • Items marked Final Sale.
  • Orders with Shipping Protection are eligible for coverage but not direct refunds.